Terms & Conditions

Legal

We’re Asian Woman Festival (AWF), a not-for-profit volunteer community group.

 

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help page (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

 

We keep these terms and Help page updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
 

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About You

To shop with us, you need to:

• be at least 16 years old; 

• have a credit or debit card that Paypal we accept 

• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

 

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

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Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

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You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return the original item(s)), and re-order.

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All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

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Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

 

Prices and product descriptions

There’s a lot going on here at AWF HQ and from time to time our busy AWFers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

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Delivery

We work our socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions.

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Returns and refunds

Check out our returns and refunds policy here. 

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Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update  My Account so we can continue giving you our best service (you can also update your marketing preferences there).
 

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Things you shouldn't do 

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal AWF customers the best service, so we take them really seriously. AWF will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. 

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We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping'). 

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Troublemakers take note: you agree to indemnify, defend and hold harmless AWF, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

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Intellectual property, software and content

AWF owns or has permission to use the intellectual property rights in its Website and its content.  All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the AWF logo or any AWF brand or trademark (or any marks which are colourably similar) without our express permission.

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Linking to this website

It’s fine for you to link to asianwomanfestival.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation. 

Please don’t link in a way that suggests any form of approval or endorsement by AWF where none exists. 

Our Website must not be framed on any other site without our permission.

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Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services. 

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Legal bits

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

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